Shipping policy

At Refreshed Like New, we aim to deliver your orders safely, quickly, and reliably. Please read our shipping policy carefully to understand how we process, ship, and track your orders.

1. Order Processing Time

  • Orders are processed within 3–5 business days (excluding weekends and public holidays).

  • Once your order has been processed, it will be prepared for shipment by our trusted delivery partner.

2. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination and weight of your order.

  • Any applicable shipping promotions or discounts will be applied automatically at checkout.

3. Shipping Provider

  • We partner with reliable and trusted delivery services to ensure efficient and secure shipping of your order.

4. Shipping Locations

  • We currently ship within South Africa.

  • For international shipping, please contact us directly at info@refreshedlikenew.co.za to discuss options and costs.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor your order’s delivery status through our delivery partner.

6. Customs and Duties

  • For international shipments, customers are responsible for any customs fees, duties, or taxes incurred upon delivery.

7. Delivery Delays

  • Occasionally, unforeseen circumstances such as weather events, courier delays, or customs processing may affect delivery times.

  • We appreciate your patience and understanding in these situations.

8. Delivery Issues

  • If you encounter any issues with your delivery, contact our Customer Support Team at info@refreshedlikenew.co.za.

  • We will work directly with our delivery partner to resolve any issues promptly.

9. Lost or Stolen Packages

  • If your package is lost or stolen, please notify us immediately.

  • We will liaise with our delivery partner to initiate an investigation and provide guidance on next steps.

10. Returns Due to Failed Delivery

  • If a package is returned due to failed delivery attempts or an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

  • Customers are responsible for providing correct shipping information at the time of purchase.

11. Updates to Our Shipping Policy

  • Shipping policies may change from time to time.

  • Please refer to the latest version on our website for up-to-date information.