A refurbished device is a pre‑owned phone that has been fully tested, restored, and certified to work reliably. This means the device has been inspected for functionality, repaired if needed, and made ready for resale in excellent working condition.

Every Refreshed Like New refurbished device is carefully restored to perform and feel like new. We use original parts, install brand new batteries, and conduct a full multi-point inspection to ensure reliability and quality. Each device undergoes thorough testing for functionality, appearance, and performance. All refurbished devices come with a 12-month warranty, giving you complete peace of mind with your purchase.

Refurbished devices deliver excellent performance at a significant saving often up to 50% less than new prices. Choosing refurbished is also an eco‑friendly choice, reducing electronic waste and helping protect the environment.

If your device is faulty, contact us as soon as possible through our Submit A Return page to start a return or warranty claim.

All Refreshed Like New devices are network unlocked and compatible with major South African mobile carriers.

Yes. Our website uses secure payment processing and we thoroughly test every device to ensure quality and reliability before sale.

Absolutely. We use industry‑standard encryption and security measures to protect your personal data. You can read our full Privacy Policy for more details.

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Your 12‑month warranty covers technical and hardware faults, including display issues, audio problems, and software malfunctions. Battery life is also covered with a 6 month warranty period if the battery health drops below 85%.

Warranty coverage starts from the date of purchase and lasts for 12 months.

The warranty does not cover physical damage, liquid damage, unrelated software issues, unauthorised repairs, or cosmetic issues such as scratches or dents.

Once we receive your device, repairs typically take 3–7 working days. In rare cases of delay, we may provide a loan phone for your convenience.

Our Refurbished phones come with a charging cable and SIM pin tool. These accessories are not covered under the device warranty.

Accessories bought separately come with a 3‑month warranty.

No. Free gifts are not covered by any warranty, although we ensure they meet our quality standards.

Yes. If your device is faulty within 7 calendar days of purchase and in the same condition with no physical marks, you may qualify for a full refund. Otherwise, warranty claims within the first 12 months will be assessed and repaired.

Visit the Submit A Return page and make sure you have your Order Number and the email address used for the purchase ready.

Please Contact Us immediately..If you delay, we may not be able to lodge a claim with the delivery partner.

We currently offer delivery within South Africa. For international orders, please contact us directly to discuss options.

Yes. Once your order ships, you will receive an email with tracking information so you can monitor your delivery status.