A refurbished device is in essence a pre-owned device, which has been restored to good working order. This does not necessary mean that all refurbished devices were ever faulty, this could mean newly purchased devices could be either returned for a different model or customers simply wanting to trade in there perfectly working old device for a new one. Our Refreshed Like New devices are then cosmetically restored and thoroughly tested on full functionality and other quality control checks to ensure devices are sold in good working order.

Every Refreshed Like New device is restored to look, feel, and perform like new. We use original parts, brand-new batteries, and genuine LCD screens to ensure the highest quality and reliability. Each phone goes through a full inspection and quality check before it’s approved for sale, giving you a device that’s as close to new as possible backed by our 12-month limited warranty for complete peace of mind.

Choosing refurbished means getting the same great performance for up to 50% less than the price of a new phone. At Refreshed Like New, every device is fitted with original parts, a brand-new battery, and goes through strict quality testing to ensure premium quality without the high price tag. It’s also a smarter, eco-friendly choice that helps reduce e-waste and supports a more sustainable planet.

Please contact us immediately via our Warranty & Returns Support page.

All of our refurbished devices are network unlocked and compatible with major carriers in South Africa

Yes, it's safe to purchase refurbished devices from our website. We use secure payment processing, and our products undergo thorough testing and quality checks.

Yes, we take your privacy and data security seriously. We use industry-standard encryption and security measures to protect your personal information. Please review our privacy policy for more details

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Your 12 Month Warranty covers all technical & hardware faults such as any display issues, audio faults & software related issues. All our devices come with 85 - 100 % battery life which has its own warranty of 6 months. Our phones come with an internal warranty seal. If this seal is tampered with by any third-party repair center, the warranty becomes void. For any issues, please contact us directly for authorized service.

Our warranty covers your Certified Like New Device for 12 months from the date of purchase.

We do not cover any physical damage, liquid damage, 3rd party software, unauthorized repairs or any other visible damage which include cosmetic issues such as scratches, dents, or screen cracks which may cause the device to go faulty.

Once your device is received ,It will take 3 to 7 working days for a repair. In the unlikely event this process is delayed we will provide you with a loan phone.

Our Refurbished devices come with a free charging cable Sim Pin which is not covered within the warranty.

All accessories purchased separately will come with a 6 months warranty.

No, the free gifts do not come with a warranty. The warranty covers the main purchased product only. However, we ensure that all products, including free gifts, are of high quality and meet our standards.

1. Full Cash Refund - To qualify for a full cash refund the device must be faulty within 7 (seven) calendar days from date of purchase on official invoice (proof of purchase).The device must be in the same condition with no scratches, dents or marks.

2. Warranty Claim - Should your device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be assessed and repaired. Please note that warranty will continue from purchase date.

Please click the following button in the footer Submit A Return. Make sure to remember your "Order Number' & "Email Address" that was used for the purchase.

Please contact us immediately. Failing to do so will result in us unable to raise the issue with our delivery partner.

For all International shipping please contact us directly.

Yes, you will receive an email with tracking information once your order ships. You can use this information to track your package's delivery status. Please refer to our shipping policy for more information.