Privacy policy

At Refreshed Like New, we operate this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you, the customer, with a curated shopping experience. The terms “we,” “us,” and “our” refer to Refreshed Like New. Our Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. In the event of any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you or another person. This does not include anonymous or de-identified data. We may collect the following types of personal information, depending on your interactions with the Services and applicable law:

  • Contact Details: Name, address, billing address, shipping address, phone number, email address.

  • Financial Information: Credit/debit card details, financial account numbers, payment confirmation, and other transaction details.

  • Account Information: Username, password, security questions, preferences, and settings.

  • Transaction Information: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled.

  • Communications: Information included in customer support inquiries or other communications.

  • Device Information: Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Interaction with the Services, including navigation patterns, clicks, and engagement data.

2. Sources of Personal Information

We may collect personal information from:

  1. Directly from you: When you create an account, use the Services, communicate with us, or provide information voluntarily.

  2. Automatically through the Services: Via cookies, analytics, and other tracking technologies.

  3. Service Providers: Vendors assisting us with IT, payment processing, analytics, fulfillment, and customer support.

  4. Partners or third parties: In certain circumstances, such as referral programs or integrated services.

3. How We Use Your Personal Information

We may use your information for the following purposes:

  1. Providing, Tailoring, and Improving the Services:

    • Process payments and orders, facilitate shipping, returns, and exchanges.

    • Maintain and manage accounts.

    • Customize your shopping experience, including product recommendations.

  2. Marketing and Advertising:

    • Send promotional emails, text messages, or postal mail.

    • Display personalized online advertisements.

  3. Security and Fraud Prevention:

    • Authenticate accounts, secure payments, and detect fraudulent activity.

    • Maintain public and platform safety.

  4. Communication:

    • Provide customer support and respond to inquiries.

  5. Legal Compliance:

    • Respond to legal requests, enforce our policies, and investigate potential violations.

4. How We Share Your Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and Service Providers: To perform services on our behalf, including payment processing, analytics, IT, fulfillment, and customer support.

  • With Business and Marketing Partners: For advertising, marketing, and promotional purposes.

  • With Affiliates or Corporate Entities: For operational or strategic purposes.

  • Legal Requirements and Business Transactions: To comply with applicable law, respond to legal processes, or in connection with mergers, acquisitions, or business restructuring.

  • With Your Consent: When you direct or authorize disclosure, such as shipping products or using social media integrations.

For more on Shopify’s role, processing, and your rights, visit Shopify Privacy Policy.

5. Third-Party Websites and Links

Our Services may contain links to external websites. We are not responsible for the privacy or security of these third-party sites. Review their privacy policies before sharing personal information. Inclusion of links does not imply endorsement.

6. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe we have collected such data, contact us to request deletion. We do not “share” or “sell” personal information of individuals under 16.

7. Security and Retention

While we take reasonable measures to protect your information, no system is completely secure. Information transmitted online may not be fully secure.

We retain personal information as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

8. Your Rights and Choices

Depending on your location, you may have rights including:

  • Access/Know: Request access to your personal information.

  • Delete: Request deletion of your information.

  • Correct: Request correction of inaccurate information.

  • Portability: Receive your personal information or transfer it to another service.

  • Communication Preferences: Opt-out of promotional emails at any time.

You may exercise these rights via the Services or by contacting us. Shopify-related requests can be managed via the Shopify Privacy Portal.

9. Complaints

If you have complaints regarding your personal information, contact us at info@refreshedlikenew.co.za or 5 Zenith Drive, uMhlanga, 4319, South Africa. You may also have the right to appeal or contact your local data protection authority.

10. International Transfers

Your personal information may be stored or processed outside your country of residence. Where applicable, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses to ensure adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Changes will be posted on this website with an updated “Last Updated” date.

12. Contact

For questions, concerns, or to exercise your rights regarding personal information:

Email: info@refreshedlikenew.co.za
Address: 5 Zenith Drive, uMhlanga, 4319, South Africa